Packing & Delivery
We strive to ensure that your order is packed and shipped to you as quickly as possible.
Any delays beyond a reasonable timeframe will be communicated to you.
Satisfaction Guarantee
If you are dissatisfied with your purchase, we will gladly refund you upon return of your original purchase.
In the highly unlikely event that the products you ordered arrive damaged, we will replace them at no cost.
Returns & Replacements
Change of mind - We recognise that circumstances can change; thus, returns for change of mind are acceptable within 5 days. However, we will only issue a store credit note, or we will gladly exchange the item for any other product available on the website.
The return delivery must be arranged and paid for by the customer. All items being returned should be in their original packaging and suitable for resale. Upon the return of the goods in satisfactory condition, you will receive a refund in the form of store credit or an exchange for your original purchase price, excluding the initial delivery cost. Customers must bear the risk of any damages that may occur during the return process for change of mind.
Products should be returned within 5 days of the original order.